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Courier Terms of Service

Version 1.1

DRAFT — under legal review

These terms are published for comment. They are not yet binding and cannot be accepted on the platform yet. Final version will require explicit acceptance during sign-up once legal review is complete.

1. Parties and scope

These terms (hereinafter "Terms") govern the use of the online platform operated by Fairloco, Inc (hereinafter "Platform" or "Fairloco") for relaying food delivery jobs.

A self-employed individual who provides delivery services through the Platform is hereinafter referred to as the "Courier".

By accepting the Terms the Courier agrees to be bound by them. Acceptance is given once at registration and the Terms remain in force until further notice. The Platform may amend the Terms in accordance with Section 12.

2. Status of the Courier

The Courier operates on the Platform as an independent self-employed business. The Courier is not in an employment relationship with the Platform.

The Courier independently decides:

  1. when to be available for jobs
  2. whether to accept any particular job offer
  3. the means of transport, the route, and the mode of delivery
  4. what other platforms and activities to work on simultaneously.

The Platform does not direct the Courier’s work and the Platform does not have the direction rights of an employer over the Courier.

3. Joining the Platform

To join the Platform the Courier must meet the following requirements:

  1. a Finnish business ID (Y-tunnus)
  2. be at least 18 years of age
  3. connect a payment service account to the Platform.

The contractual relationship between the Courier and the Platform takes effect when the Courier accepts these Terms and the Platform approves the Courier’s application.

4. Pricing

The Courier sets their own job price. The price applies per job and remains in effect until the Courier changes it.

The Platform does not set, modify, or restrict the price set by the Courier.

The customer sees the Courier’s price before selecting the Courier.

5. How a job runs

The Courier may be "online" on the Platform when available. While online the Courier may receive job offers. The Courier is not obliged to accept a job offer even when online.

When a customer selects the Courier for a job the Courier may accept or decline the offer. Declining does not result in any sanction for the Courier.

Once the Courier has accepted a job the Courier is obliged to deliver the order to the customer. If the food is not delivered without serious cause the Platform may immediately terminate the contractual relationship with the Courier.

6. Payment

The customer pays the full order amount to the Platform. The Platform relays the Courier’s set job price to the Courier’s account through the payment service provider in full.

Payments are settled to the Courier’s bank account weekly. The Courier may change the settlement rhythm (for example to daily or monthly) from the payment service provider’s user dashboard.

7. Location data and how we use it

When the Courier toggles "online" in the Courier dashboard, the Platform collects the Courier’s current location (latitude and longitude) from the Courier’s device. The location is updated periodically while the Courier is online and is used only for the following purposes:

  1. Matchmaking — to show the Courier in the list of available couriers to customers placing orders in the Courier’s service area
  2. Order tracking — to display the Courier’s real-time location to the customer who has selected the Courier for an active order, between order acceptance and delivery completion
  3. Service area enforcement — to verify that the Courier is within a permitted service area (currently Kallio, Helsinki)

The Platform does not:

  1. store the Courier’s location history — only the current location is kept; previous locations are overwritten by each new update
  2. evaluate or rank Couriers based on location data, including delivery time, route chosen, distance covered, idle time, or any similar metric
  3. impose penalties, reduced visibility, or any other sanction based on Courier behaviour observed through location data
  4. prescribe a route, pace, mode of transport, or schedule
  5. collect location data when the Courier is in "offline" mode.

The Courier may go offline at any time from the Courier dashboard, immediately stopping all location collection.

The Platform’s processing of location data is necessary for the performance of the contract between the Courier and the Platform (Article 6(1)(b) GDPR). The Platform retains only the most recent location point; no historical trail is kept.

8. Platform's responsibility

The Platform is responsible to the Courier for:

  1. reasonable efforts to ensure technical operation of the Platform
  2. relaying job offers
  3. correctly transferring payments to the Courier’s account
  4. information security of the Platform’s own systems.

The Platform’s liability to the Courier is capped at the job fees relayed to the Courier through the Platform during the 12 preceding months, except in cases where damage has been caused by the Platform’s gross negligence or intent.

9. Things the Platform is not responsible for

The Platform is not responsible for:

  1. the number of jobs available or the Courier’s level of earnings
  2. the duration of food delivery
  3. any problems arising from delivery duration, such as food quality deterioration in transit
  4. actions or harm caused to the Courier by a restaurant or a customer.

10. Data protection

The Platform processes the Courier’s personal data in accordance with the General Data Protection Regulation (GDPR) and applicable national data protection law.

The Courier has the right to access, rectify, and erase their personal data from the Platform’s systems. The Courier may end the contractual relationship through the user dashboard.

To carry out a job, the Platform shares the customer’s delivery address and contact details with the Courier to the extent required for performing the delivery.

A separate privacy policy describes the processing of personal data in more detail.

11. Termination of the contract

11.1 By the Courier

The Courier may terminate the contractual relationship at any time through the Platform’s user dashboard or by written notice.

11.2 By the Platform

The Platform may suspend or terminate the Courier’s access in the following situations:

  1. expiry of the business ID (Y-tunnus)
  2. intentional breach of contract, including failure to deliver an order without serious cause
  3. violation of legislation or official orders
  4. closure of the payment service account.

The Platform does not terminate the contractual relationship solely based on average customer feedback.

The decision is given in writing with reasons.

12. Changes to the Terms

The Platform may amend these Terms. Material changes are communicated to the Courier by email and on the Platform at least 30 days before the change takes effect. Material changes require the Courier’s re-acceptance.

If the Courier does not accept the changes, the Courier may terminate the contractual relationship before the change takes effect.

13. Governing law and disputes

These Terms are governed by Finnish law.

Disputes are resolved in the Helsinki District Court unless the parties agree otherwise. The Courier may exercise the rights under Regulation (EU) 2019/1150 (P2B Regulation) through the Finnish Competition and Consumer Authority (KKV).

14. Contact

Fairloco, Inc

Email: hola@fairloco.com

Fairloco, Inc · Email: hola@fairloco.com

Courier Terms of Service | Fairloco